Marium Oxygen Refund Policy
Effective Date: 25.03.2025
Pricing & Stock Errors
You agree that Marium Oxygen shall not be liable for pricing, stock, or promotional inaccuracies on our website. The final amount charged will reflect our prevailing sale price at the time your order is processed, which may differ from displayed prices. If a product is not as described, your sole remedy is to return it unused and unopened for a refund.
Order Cancellation & Amendments
- We deliver orders to the front door of the stated address. If you instruct us to leave items unattended (e.g., on your doorstep), Marium Oxygen is not responsible for theft, damage, or loss.
- Notify us at least 1 hour before delivery for changes to address/contact details.
- No modificationsare allowed once your order is processed. To add items, place a new order and inform us via email/phone.
- Cancellations or amendments (e.g., surcharges) require email confirmation from our team.
Returns & Refunds
To initiate a return or refund, you must contact our team by phone +8801714558407.
- Unused Product Returns: Eligible items must be returned in original packaging within 2 days of delivery. Refunds exclude shipping costs unless the error is ours.
- Incorrect Pricing: If an item’s actual price exceeds the displayed price, we will contact you. You may confirm the order at the correct price or cancel it. If canceled, a refund will be processed per our policy.
- Refund Method: Refunds are issued to the original payment source within 3–5 working daysafter approval. Delays may occur in exceptional cases.
Product Availability & Alternatives
If an item becomes unavailable due to unforeseen circumstances, we will:
- Cancel the item and refund the amount, or
- Offer a suitable alternative (subject to your approval).
Our support team will contact you via phone to resolve such cases.
Refund Timeline
- Canceled Orders: Refunds are processed within 3–5 working days.
- Returns: Refunds begin once we receive and inspect the returned item.
Contact Us
For returns, refunds, or queries, call us at +8801714558407 during business hours. Email requests alone will not initiate refunds.
This policy is subject to change without prior notice.
